Abi is a global virtual care platform, providing patients with on-demand, omni-channel access to healthcare professionals in 44 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend.

By radically reducing barriers to professional healthcare access, we contribute to the United Nations Sustainable Development Goal 3 "to ensure healthy lives and promote well-being for all."

The role

In this role, you will provide valuable clinical support to our team, assisting with various tasks that require your medical expertise. In this role you will help the medical team to guarantee the quality of the healthcare service provided to our patients.

You will:

Deeply understand our healthcare professionals, who are located in more than 40 countries
Deeply understand how our services work and our various user interfaces
Manage the relationships with HCPs that have a direct impact on the user experience
Monitor the company's performance against SLAs

Objectives

Your primary objectives will include:

Providing clinical expertise and guidance to the company in tasks requiring medical knowledge
Collaborating with the team to enhance the quality and efficiency of our telemedicine services
Deeply understand our services, user interfaces, and healthcare professionals located in over 40 countries
Propose process improvements, suggest technological advancements, or streamline workflows to optimize efficiency and patients and professionals satisfaction

Tasks

Ensuring the smooth and efficient operation of telemedicine services by leveraging your clinical expertise
Creating and maintaining accurate medical documentation
Collaborating with healthcare professionals to ensure optimal patient outcomes and care coordination
Assisting in the development and implementation of telemedicine protocols and workflows
Supporting the company in various administrative tasks that require medical knowledge
Assess the quality of service provided by analyzing data and metrics
Identify trends, patterns, and areas for improvement based on quality assessment findings
Build, analyse and present reports
Participate in the launch of our services in new markets
Propose improvements of our internal processes at any stage

Requirements

You are available for a part time fully remote role based in UK (preferable Manchester area).

Attributes

Interest in Healthcare and technology
Newly graduated from Medical school, or a Senior year Medical School student, looking to explore a career in Digital Health
Strong organizational and project management skills, attention to detail, and ability to prioritize and manage multiple tasks simultaneously
Proficiency in utilizing technology tools and software to enhance networking, communication, training, and collaboration efforts
Independently manage your own time
Curious by nature and you apply that curiosity in your professional life
People value your integrity, and they trust you to be true to your word
Ability and exposure to understand the ever changing dynamics of the Tech startup space, and willingness to
Enjoy working in an international environment

Skills & Experience

Previous experience in a healthcare-focused role is essential. This may include but isn't limited to roles in practice medicine, telemedicine, medical recruitment, network management, sales and/or account management, medical affairs and medical scientific liaison, healthcare communications, health startups, clinical trials, pharmaceutical companies and more
Excellent communication skills, both written and verbal, with the ability to effectively engage and influence healthcare professionals
Proven ability to develop and maintain relationships with a diverse group of healthcare professionals
Professional fluency in written and spoken English (additional languages are an advantage)
Competent user of spreadsheet, presentation, and word processing software

Benefits

Work equipment (laptop, screen and peripherals)
Classpass fitness membership wherever it is available
Learning and development resources whenever necessary
A streaming service of your choice (Netflix, HBO, or Disney+ account)

What else?

You will work in a dynamic, international environment with colleagues, clients and partners from around the world
You will have the opportunity to develop your skills and your career quickly and to establish yourself in a fast-growing company with global ambitions
You and your friends and family will have free access to the Abi medical micro-consultation service
We encourage applications from those with traditionally marginalised gender, racial, caste, linguistic, ethnic, religious, class or sexual identities

We look forward to learning more about you!

Abi

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