BT Group

Business Assurance Analyst - Bristol, Birmingham, Manchester and Londonderry

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, we take pride in everything we do - and in the people who work here.

We're now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And we're on a mission. Guided by our core values of Personal, Simple and Brilliant our goal is to help customers, communities and businesses overcome barriers and release their potential.

So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT.

About This Role

Group Business Services (GBS) is part of BT Group that delivers diverse range of business services across the whole of BT. Our vision is to create an organisation that is fully aligned and integrated with the customer facing units.

With a 10,000 people strong workforce, we help drive business growth, enhance profitability, optimise the cost base and provide competitive differentiation. We continue to serve BT's customers - both external and internal - as efficiently and effectively as possible. Our customers are at the heart of everything we do.

Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging whilst giving insight and consultancy to the business on improvements and optimisation opportunities.

Within your new role you will support & input into the execution of the GBA strategy for the ongoing Network & Usage related assurance of products and services, for one or more Customer Facing Unit (CFU) or Central Unit (CU). You will also support Assurance Operations, from revenue recovery through to root cause management for usage related issues and support the controls that are key to BT's regulatory compliance to OFCOM, and Financial key control compliance.

You'll Have The Following Responsibilities

Accountable for engagement across a wide range of operational CFU & CU stakeholders
Use business assurance knowledge to carry out product end-to-end assessments and risk and control reviews.
Uses understanding of the audit of processes and systems, along with commercial insight, to define and recommend new or amend controls & coverage
Carries out root cause analysis
Support Specialists / Manager in management of third party suppliers, auditors and regulatory authorities.
Project Management of changes in controls due to new requirements from the business or customers.
Uses technical understanding of BT E2E system/product to drive assurance excellence in GBA, CFU & wider BT processes.
Support Assurance Operations, as required
Identifies opportunities for operational improvement and efficiencies and prioritises and implements the most cost effective solutions.
Ensures quality user acceptance testing
Carries out ad-hoc analysis supporting customer queries/issues and creation of business cases, where applicable.

You'll have the following skills & experience

Telco experience in: Business assurance, risk, compliance, network, business operations, audit or billing roles, contract management.
Data Analysis, identifying discrepancies, gathering relevant data and presenting it in a way to tell a story.
Basic SQL
Preferred: Experience of industry standard Assurance tools, such as RAID, ROC RA, Revenue Guard or similar
Preferred: BQF LP+ or Six Sigma Green+
Preferred: Experience in data analysis and designing, documenting & maintaining Controls to mitigate risk - ideally within the Usage control framework

Benefits

10% on target bonus
25 days annual leave (plus bank holidays), increasing with service.
BT Pension scheme, minimum 5% contribution from you, BT contributes up to 10%
Huge range of flexible benefits you can pick and choose from in our BT rewards shop - including purchasing 5 extra holiday days per year.

Who is the BT Group

We're the leading communications provider with customers in 180 countries. Across the world we enable customer's digital transformations so they can thrive. our focus is simple: be the global provider-of-choice for managed network and IT infrastructure services.

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