dnata is one of the world’s largest air and travel services providers, offering ground handling, cargo, travel and catering & retail services at over 130 airports in more than 30 countries across six continents. At dnata, we are by your side for the entire travel experience. dnata Catering and Retail is one of the world’s leading in-flight hospitality providers, delivering world-class culinary services and innovative products that enhance our passengers’ experience.

We are seeking an Operational Excellence Lead to join our team in Hounslow. As part of this role your focus will be to lead, coordinate and deliver process improvement projects aligned to agreed business priorities. Your primary focus will be to deploy Operational Excellence into operations delivering value to the business and positive outcomes measured through safety, quality, cost and delivery indicators.

Some of your key responsibilities within this role are:

Lead and deliver continuous improvement activities to improve operational performance and enhance colleague capability in the use of key lean tools and techniques
Deliver tangible and validated financial savings through OpEx delivery
Use OpEx tools to deliver ‘Right First Time’ principles into operations
Learn, share and adopt best practice with the wider dnata sites
Act as a mentor and coach for peers and high potential colleagues, ensuring there is a strong pipeline of succession.
Support and coach operational leaders with their personal development accreditation programmes, particularly OpEx elements where applicable

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

Experience of delivering Operational Excellence with data analysis to drive tangible results in dnata - or similar experience of delivering OpEx / Lean / C.I activities and outcomes
Experience of leading, coaching, developing and mentoring a team
Ability to influence internal and external stakeholders at all levels
Excellent communication skills; verbal, written and presenting
Good IT skills with skills in Microsoft Office
Proven logical thinker with skills in understanding and interpreting data
Awareness of H&S standards
Desirable
Six Sigma Green or Black Belt certified
Ideally degree qualified but not essential

If you believe your skills and experience align with what we're looking for, we encourage you to apply — we’d love to hear from you!

dnata Catering UK

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Operational Excellence Lead