The Role

We are seeking an experienced Continuous Improvement Analyst to deliver hands-on process and operational improvements across service, digital and customer-facing teams within a large, complex organisation.

You will support and deliver improvement initiatives from problem definition through to implementation and benefits realisation, working with global stakeholders to embed better ways of working.

What You'll Do

Deliver improvement activity using Lean, Six Sigma, PDCA, A3 or similar methods
Support process mapping, data analysis and improvement workshops
Contribute to delivery from root cause analysis through to benefits tracking
Support adoption of change across global and customer-facing teams
Work closely with operational, digital and change teams

What We're Looking For (Essential)

Experience in a Continuous Improvement / Business Improvement / Process Improvement role
Lean Six Sigma certification (Green Belt minimum) with practical delivery experience
Experience improving processes within customer-facing or sales operations environments
Experience delivering operational change in complex organisations
Strong stakeholder engagement and communication skills
Comfortable working with global and culturally diverse teams

Henderson Scott

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