InstaVolt the largest owner operator of rapid electric vehicle charging stations across the UK and we pride ourselves on customer experience and satisfaction. Our operation and maintenance team provide a full range of critical support to our infrastructure network to support and maintain our stations, as well as playing a crucial role in the expansion of the network and the continuation of our reputation as best in the industry.

To support our growth we are looking to recruit a Network Engineer, with a great work ethic and the ability to work under their own initiative, to support network performance in addition to the national field service engineers on a daily basis.

This a great opportunity to get involved with one of the fastest growing companies in an industry that is going to see huge growth over the coming years.

Role Overview:

The role will be based at our Basingstoke Head office and will suit 25a dedicated individual who is looking to develop their career within this expanding and fast paced industry. The sector is one of the fastest growing in the country and this is a great opportunity to join one of the market leaders. The role is primarily based around the support of our growing network and working closely with our manufacturers and field based engineers providing remote technical support and guidance.

The role will include, but not limited to, the below tasks;

Deliver Industry leading network availability across the network
Monitor and report on all elements on the network as required
Analyse network performance data of sites and chargers, root cause, triage and prioritise:-
Remote diagnostics and repairs
Work closely with the field dispatch scheduler to influence engineer schedules for attendance to priority P1, P2 & P3 work orders
Raise tickets directly with the OEM`s and own through to close out and completion.
Work closely with the customer services team, monitoring trends in customer feedback around charger and network performance
Liaise and coordinate essential parts dispatching with the warehouse and logistic teams
Deploy configurations for new services
Provide technical support to Field Service Engineers
Work closely with Network & Asset Management Administer to ensure database is kept updated at all times
Ensuring all chargers have the latest Software and firmware updates across the network via OTA updates
Remote commissioning of new chargers
Configuration of new charger hardware inclusive of point-of-sale devices

The Candidate:

The successful candidate will have the ability to communicate with multiple members of staff, from reporting to their manager, other members of the network performance team, field dispatch schedulers, customer services, project managers, members of the installation team and the team of service engineers and warehouse operatives.

Skills and experience needed for this role

This role would suit somebody who is dedicated to their role and looking to progress their career, who has great communication skills and the desire to see a job through to its conclusion. The industry and business are very fast moving and the successful candidate would be expected to have the ability to adapt and change to the needs of the business. The role will grow with the business and is a pivotal position within the company to ensure that InstaVolt remains at the pinnacle of the EV charging sector.

The ability to deal and communicate with a team of field-based service engineers and react to a changing working environment and work under pressure.
Quickly adapt to changes and learn new skills and techniques.
Provide prompt response to inquiries whenever required, and the ability to deal with and resolve issues and queries.
Be able to work under their own initiative, with great organisational skills.
Have a good knowledge of Microsoft packages including Outlook, Word, Excel, Sharepoint and Onedrive.
Basic understanding of health and safety, or the willingness to learn, to ensure H&S issues are reported in the correct manner.
Good communication and customer facing skills, with the ability to communicate with a variety of people during your working day, either in person, meetings, emails, and phone calls

Other benefits to include:

· Competitive salary - dependant on experience & qualifications

· 10% discretionary annual bonus

· Company sick pay (30 days full pay & 30 days half pay per annum)

· 25 days holiday + Bank Holidays

· Life insurance at 3 x annual salary from day 1

· Admission to pension scheme following successful completion of probationary period

· Ongoing training in career building avenues, health & safety and any other area that will be of benefit to the business and the employee

· Opportunity to enrol onto our salary sacrifice EV scheme

· Cycle to work scheme

· Access to PerkPal platform

· Quarterly company events

· Free snacks & drinks in the office

· Free office parking

One last thing... We’re an equal opportunity employer. We are committed to equality and diversity and all applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

InstaVolt

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