Who we are:

Panavision is the world-class provider of end-to-end solutions that power the creative vision of filmmakers. Panavision’s comprehensive offerings include unparalleled optics, proprietary camera and lighting systems, and state-of-the-art post-production services. Driven by a passion for collaborative innovation, Panavision provides the content-creation industry with the highest standard of quality and service.

Panavision’s portfolio includes the renowned brands Light Iron, Panalux, LEE Filters, Direct Digital, and Island Studios. For more information and locations worldwide, visit Panavision.com.

The Role:

Are you a proactive problem-solver with a passion for film and technology? Do you excel at building relationships and providing exceptional customer service? We're looking for a highly motivated and organised Client Contact to join our team in Manchester!

In this key role, you'll be the go-to person for our diverse clientele, including members of production teams, Directors of Photography, and camera crew. You'll ensure the smooth supply of rental and consumable items, from initial inquiry to delivery, helping to provide seamless support and coordinating practical requirements like equipment availability and logistics.

Your responsibilities will include:

Respond to in-person, phone, and email inquiries promptly and with excellent attention to detail
Fulfill equipment rental orders using our bespoke software systems, maintaining accurate information throughout each order's lifecycle
Collaborate with our Sales teams to effectively negotiate pricing with clients, obtain purchase orders, and provide accurate billing instructions
Liaise with our equipment teams to guarantee equipment availability and ensure all necessary information is provided for a successful supply chain
Build strong relationships with clients at all levels, always maintaining a friendly and professional manner
Provide quotes, fulfill, and invoice consumable and clothing orders, and maintain optimum stock levels
As needed, locate and pick client equipment orders, ensuring equipment works to manufacturer specifications
Provide direct technical support to customers and employees on all Panavision equipment
When required, accurately ship and receive equipment, ensuring all system data is updated
Assist colleagues with deliveries and collections when necessary
Maintain a neat and organized office, stores, storage, and test bay areas
Stay well-informed of all relevant Panavision equipment and services through training and self-led learning
Attend industry events as required to represent Panavision and positively interact with existing and potential clients

What you’ll bring:

A self-motivated, team-player attitude, willing to assist in all areas of the rental operation
Strong written and oral communication skills
Exceptional organizational skills and a high level of attention to detail
A flexible yet methodical working approach
The ability to confidently approach problems and offer solutions
A strong focus on providing a high level of customer service while maintaining accuracy and meeting deadlines
The ability to work effectively and maintain approachability under pressure, within tight deadlines and changing priorities
Strong computer skills with a willingness to further train if necessary
Flexibility with working hours to adapt to the needs of the business
A full driving licence

If you're passionate about the film industry and committed to delivering outstanding service, we'd love to hear from you!

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Client Contact - Panavision Manchester