Closing Date of Applications - 08/08/25
Our Story
Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark’s West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.
Our Winning Team
MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City’s future history.
This is Your City
As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.
Purpose
This role is based in the Hospitality department and will be on a Fixed Term Contract for 10 months. The key purpose of the role is the management, growth and ultimately the retention of hospitality seasonal members, as well as management of internal and external relationships relating to all aspects of matchday hospitality.
Your Impact
- Account Management of seasonal hospitality member accounts via matchday and non-matchday support
- Working towards an agreed personal and team revenue target
- Focus on client retention of seasonal accounts each season
- Provide accurate, clear and precise data to the sales team in line with department standards, through accurate and comprehensive CRM management
- Processing of customer orders and issuing invoices
- Upselling of additional hospitality and non-matchday events
- Management of all non-matchday benefits pertaining to seasonal hospitality members
- Co-ordinate with the Commercial Operations team on operational tasks
- Management of finances in relation to seasonal accounts
- Assist in delivery and maintaining high customer service and satisfaction
- Management of internal/club required hospitality needs
- General administration and support duties as requested by Hospitality Relations Manager
General Responsibilities
- Compliance with Club policies
- Compliance with the Club’s health and safety procedures
- Compliance with the Club’s safeguarding policies
- To undertake such other duties as may be reasonably expected
- To always maintain professional conduct
Scope of job
▪ Working week is Monday - Friday 9am - 5.30pm
▪ Required to work on matchdays and related events
Essential
What we are looking for
- Experience of account management, sales support or administration-based roles that require high levels of customer service, high attention to detail and the ability to adapt to short term and longer-term tasks.
- Must have a flexible approach to work
- Experience of an inside sales environment either consumer or B2B sales.
- A good communicator, in all forms
- High attention to detail
- IT literate
- Ability to work under pressure
- Adaptable to short term tasks
- Structured approach to working
- Experience in a related industry / role
- Sales Support background in either B2B or B2C role
- GCSE both English and Maths to grade C or above.
Desirable
- Experience of an inside sales environment either consumer or B2B sale
- Previously used Zendesk as a CRM tool
- University degree
Job Segment: Inside Sales, Sales Support, Telemarketing, CRM, Sales, Technology
