No day will be the same - here are some of the highlights
We’re looking for a passionate and skilled and adaptable 3rd Line Infrastructure Engineer to join our team. Acting as a subject matter expert, you'll play a key role in maintaining and improving Good Energy’s IT estate, helping to shape an integrated IT operating model across our group of companies.
In this hands-on role, you'll support a wide range of tasks, from managing escalations and configuring SaaS products, to improving patch management and maintaining our on-premise environment. You'll collaborate closely with specialists across networking, databases, and Microsoft technologies, ensuring a smooth and secure IT experience for the business.
Responsibilities:
- Core infrastructure support: Configure and support key infrastructure components, including Active Directory/Entra ID, Endpoint Manager, Exchange, MDM, Mimecast, and other security tools.
- Microsoft 365 environment: Improvement and expansion of our Microsoft 365 infrastructure, with a focus on security and usability.
- On-Premise maintenance: Maintain and enhance the on-premise infrastructure, including VMs, patching, backups, and storage management.
- Change & governance: Deliver IT changes with a strong focus on usability, security, risk appetite, and governance.
- Service decommissioning: Decommission outdated systems in collaboration with the Compliance team, ensuring data security and policy alignment.
- Service uptime & user experience: Monitor and optimise the uptime and quality of user experience across all infrastructure services.
- Projects & continuous improvement: Support new projects, service renewals, and ongoing infrastructure improvements.
- Team collaboration: Work closely with the wider IT team to support shared goals and cross-functional initiatives.
- Physical Infrastructure support: Assist with server racking and patching (reasonable adjustments can be made to support candidates).
- Communication & stakeholder engagement: Communicate effectively with both internal teams and external stakeholders.
- Capability & risk management: Help build team capability, manage relevant business risk, and support the delivery of high performance.
What you'll need to succeed
You’ll be a collaborative, problem-solver with a team-first mindset and a passion for making systems better. You’ll thrive in a fast-paced environment, balancing long-term projects with day-to-day support across a growing IT estate. Curious and proactive, you'll be quick to understand existing infrastructure and eager to share your knowledge with others.
As a driven and confident Engineer, you’ll work independently, enjoy learning, and take pride in delivering practical, secure, and efficient solutions. You’ll also comfortable engaging directly with end users to resolve issues and improve experiences.
Essentials:
- Hands-on experience or qualification in IT administration, especially in infrastructure implementation, operation, or optimisation.
- Previous experience in roles such as 3rd Line Engineer or Office 365 Administrator, with broad exposure to IT systems and tools.
- Deep knowledge of Microsoft Office 365, including configuration, policies, automation, and security (Defender ATP)
- Confident administering Entra ID, Group Policy, Exchange (On-Prem/Online), PowerShell, IPSec, patching, and VPN configuration
- A proactive mindset—ready to dive in, understand existing systems, and drive improvements
- A team player who shares knowledge and supports the wider IT function
- Comfortable working hybrid, with team office days on Wednesdays and increased presence during probation or as needed
- Confident handling escalations and communicating directly with users to resolve issues effectively
Desirables:
- Knowledge of: Windows Server, VMWare, Nutanix, Arctic Wolf, Unitrends
- Familiarity with ITIL and Microsoft certification pathways
- App support or exposure to compliance and information governance in regulated environments
- Experience with server room migrations, firewalls (e.g., Juniper), Watchguard, Cisco, Meraki, SFTP, and security best practices
- Understanding of data and cyber security principles
- Experience using Power Platform, participating in BCP/DR planning, or working with VOIP/Teams Direct Routing
- Exposure to Azure, AWS, ADO, or database administration
Benefits you can rely on
Great allowances for hybrid working:
🏡 £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
🚆 £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
📖 £500 annual development allowance: To spend on your chosen development area, whether that’s in your current role, or future roles.
🎁 15% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
🌞 Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
💸 Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.
About Good Energy
We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2025 – by becoming a one stop shop for everything green…
We supply truly renewable electricity sourced from over 2,500 independent British generators. We are the only home energy supplier that's a Certified B Corporation, and we are a Which? Eco Provider for Energy. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.
If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.
Find out more about what makes us different here.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or sexual orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
