Food & Beverage Manager
At The Angel Hotel, we are proud to deliver best-in-class hospitality by ensuring exceptional dining experiences in every venue. As Food & Beverage Manager, you’ll lead our F&B operations to deliver consistent quality, team excellence, and commercial success. This is a hands-on role that involves being on your feet, so you’ll bring a positive attitude and the stamina to support our fast-paced environment.
Key Responsibilities
• Lead day-to-day F&B operations, ensuring smooth service and team coverage across all outlets.
• Coach and develop the F&B team, setting goals and delivering regular feedback and training.
• Drive cross-departmental collaboration, promoting a ‘one team’ environment.
• Monitor service quality and guest satisfaction through operational presence and insight analysis.
• Deliver and exceed guest expectations through proactive service, complaint resolution, and attention to detail.
• Develop departmental goals, support budget preparation, and track labour and material costs to achieve financial targets.
• Identify sales opportunities and implement promotions in collaboration with the leadership team.
• Ensure all financial transactions are secure and processed in line with company policies.
• Maintain cleanliness, stock levels, and equipment maintenance across all F&B spaces.
• Lead inventory and ordering processes, minimising waste and managing stock rotation.
• Conduct regular team briefings, training sessions, and motivational activities.
• Ensure compliance with all brand, health, safety, and hygiene standards including audit readiness.
• Promote guest engagement through visible leadership and tailored service.
• Maintain documentation related to team performance, stock control, and operations.
• Represent the F&B department in venue meetings and planning forums.
• Support wider hotel initiatives and contribute to group-level F&B strategy as required. 2 Qualifications & Key Skills
• Proven leadership experience in F&B operations within hospitality.
• Strong interpersonal and customer service skills, with confidence in complaint resolution.
• High attention to detail, excellent time management, and ability to perform under pressure. • Commercially aware with a focus on sales, budgeting, and cost control.
• Excellent communication and team coordination abilities.
• Hands-on, energetic, and adaptable approach to problem-solving and team support.
• Strong understanding of food safety, health & safety, and brand compliance.
• Aligned with Madison Cairn Group values: respect, integrity, sustainability, and hospitality. Measures of Success
• Guest feedback scores and service recovery outcomes.
• Achievement of departmental revenue and profitability targets.
• Team engagement, development, and retention.
• Compliance with internal audits and health & safety standards.
• Execution of F&B initiatives, promotions, and product launches.
• Consistency of service delivery and presentation across all outlets.
