About Starling
At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.
Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.
Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.
The Opportunity
Location: Cardiff or Manchester travel between sites may be required.
Reporting to: Operations Risk & Control Testing Manager
Closing date: Wednesday 22nd October, 9am.
At Starling, we build smart, customer-focused banking and want our controls to be just as strong. We're looking for an Operations Risk & Control Testing Analyst to help us test, challenge, and strengthen the controls that underpin our Operations function.
Please note, this is a risk focused role, not technology testing role.
What you'll be doing
- Testing key controls across Operations, covering customer servicing, financial assistance, onboarding, payments, financial crime checks, and complaints.
- Checking how controls are designed and how effectively they operate day to day.
- Documenting testing outcomes clearly and consistently, ensuring findings are evidence-based and accurate.
- Identifying weaknesses or gaps in control design or execution, raising issues promptly.
- Supporting risk and control owners in tracking and implementing remediation.
- Feeding insights into risk and control reporting and the RCSA process.
- Maintaining awareness of regulatory requirements and operational risks relevant to retail banking.
- Suggesting improvements to testing methods and helping embed best practice within the team.
Requirements
- 2-3 years' experience in control testing, risk, assurance, monitoring, or audit, ideally within retail banking.
- Good knowledge of retail banking operations, products, and related risks (customer outcomes, consumer duty, payments, financial crime).
- Strong attention to detail and analytical skills
- Confidence to test, challenge, and escalate when something doesn't look right.
- Clear communication skills, written and verbal.
- Ability to work independently while contributing as part of a team.
- A real interest in how digital banking operations work and how we can keep improving them.
Benefits
Why Join Starling?
This is your chance to make an impact at the heart of Starling. You'll see first-hand how a fast-growing digital bank runs its operations and you'll play a key role in keeping them safe, resilient, and customer-focused.
- Make an Impact: Work on projects that directly shape the future of banking and improve the financial lives of our customers. Starling is technology-led, and you'll have the freedom to accomplish your goals in innovative ways
- Culture of Excellence: Be part of a collaborative, empowered, and forward-thinking team. We encourage experimentation, ownership, and a relentless focus on "doing the right thing."
- Growth and Development: We are committed to your professional growth, offering opportunities to learn new technologies, take on new challenges, and own interesting things from day one
- A Bank That Cares: We're a Living Wage employer, committed to flexible working, and dedicated to creating a fair, open, and safe working environment with compassion and inclusion at its core
- Comprehensive Benefits: We offer a competitive salary and a comprehensive benefits package, including:
- Company-enhanced salary sacrifice pension scheme (7% employer contribution)
- Private Medical Insurance with Vitality including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day's holiday for your birthday
- Life Insurance at 4x your salary
- 16 hours of paid volunteering time a year
- Ability to buy or sell annual leave
- Generous family-friendly policies
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- Incentivised refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
- Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasingOur Commitment to Equality
Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.
