LSP Renewables have partnered with a global leader in inverter manufacturing to recruit a Technical Service Engineer in the UK, to diagnose and solve technical issues on installations.
Our client have offices in 34 countries worldwide and have their products installed in more than 130 countries. Their products include Solar PV inverters, battery storage, EV charging, and home energy management systems.
Key Responsibilities
- Processing of Tier 1 escalated calls, chats, and emails from customers and contractors
- Onsite/offsite analysis and troubleshooting of, among other things, optimizers, inverters, EV chargers, battery systems or Smart Energy solutions as well as complex communication processes
- Update the knowledge base used by other technical support staff with new troubleshooting information
- You will document, process, monitor, and coordinate your inquiries (in the support tool, CRM)
- You check and authorize replacement deliveries in cooperation with involved departments
- You will work closely with Technical Support - Tier 3 and R&D
- You take on tasks in our Buddy System and support our Tier 1 colleagues
Requirements
- Committed and responsible personality with a completed, subject-specific degree or comparable qualification (professional experience in service, customer service or maintenance are an advantage)
- You have a high affinity for photovoltaics - an advantage
- You are communicative and like to make phone calls and master the rules of e-mail communication
- You speak confidently and situationally, but always friendly with customers, employees and partners
- You have mastered all common Microsoft Office products and can use them safely
- Fluent in English