About Autel：
Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel products and services reach more than 70 countries and regions including the United States, Germany, the United Kingdom, and Australia. Autel is one of the world's leading providers of automotive intelligent diagnostics, inspection and TPMS products and services. In February 2020, Autel was listed on the SSE STAR Market (stock code: 688208).
Riding the tide of intelligent automotive, IoT, and new energy, and applying big data and AI technology to integrate repair information and repair cases, Autel is committed to becoming a global leader in providing automotive maintenance solutions that seamlessly integrate device, cloud, big data, and artificial intelligence, while continuously building the digital ecosystem and exploring new opportunities in intelligent driving and new energy.
Autel Intelligence has global offices including New York, California, Munich, Venice, London, The Hague, Dubai, Kanagawa, São Paulo, Shenzhen, Changsha, and Xi’an with more than 2,000 employees
Any further information please refer to: www.autel.com
Autel New Energy (https://evcharging.autel.com) is the son-company of Autel, which was founded in 2021. Autel New Energy is aimed to the blooming Electrical Vehicle (EV) market. The business areas including EV battery monitoring, EV chargers and EV diagnose software and tools.
Job description:
- Responsible for pre-sales/after-sales technical support work, including but not limited to project delivery from inception to commissioning, and ongoing operations projects;
- Timely handling of customer feedback on product technical issues, responsible for tracking customer feedback on technical issues and their eventual resolution, collecting customer requirements, and providing feedback to the R&D department;
- Responsible for the collation, aggregation, and analysis of customer issues to facilitate R&D improvements and upgrades;
- Production and training of product technical information and compilation of maintenance cases.
What You’ll Need
- Bachelor degree or above, 1 year or above relevant working experience, majoring in electricity, communication, electronics, measurement and control technology and instrumentation, automotive service engineering, automotive engineering, and other science and technology;
- Working experience in charging pile, battery, automobile, electronics, four-wheel alignment, ADAS, and other industries is preferred;
- Strong organization of work ideas, strong execution ability, good anti-stress ability, and good team awareness;
- Strong learning ability, good service consciousness, a strong sense of responsibility, meticulous and rigorous work;
- Strong self-driven ability;
- Fluent in English, Chinese and other European languages are preferred;
What we offer
We offer you a challenging and fruitful position in this expanding market. Both full-time job seekers and internally are welcome! Have we drawn your interest? Then please send us your application
Office location and entry time:
Work location: London, England
Entry time: ASAP
Autel Europe 在英国招聘 充电桩技术支持
职位描述：
- 负责售前/售后技术支持工作，包括但不限于项目从开始到调试、和持续运营项目交付；
- 及时处理客户反馈的产品技术问题，负责跟踪客户反馈的技术问题并最终解决，搜集客户需求并对研发部门进行反馈；
- 负责客户问题的整理，汇总，分析，促进研发改进和升级；
- 产品技术资料的制作和培训以及汇编维修案例。
工作要求：
1、本科及以上学历,1年及以上相关工作经验，电力，通信、电子、测控技术与仪器、汽车服务工程、汽车工程等理工科专业；
2、有充电桩，电池，汽车、电子，四轮定位，ADAS等行业工作经验优先；
3、工作思路条理性强，具有较强执行力，良好的抗压能力，团队意识好；
4、学习能力较强，服务意识佳，责任心强，工作细致、严谨；
5、有较强的自我驱动能力；
6、会中文，英文流利，会欧洲其他小语种优先；
我们提供什么：
在全球拥有专业和学术的领导团队，我们提供持续的职业发展、国际机会以及极具竞争力的薪酬和奖金。
入职地点: 英国伦敦
入职时间： 尽快