About The Role
Providing e xcellent service to our customers is f undamental to the continued success and growth t o Ecotricity .
T he successful candidate will join a team responsible for the supporting internal and external systems, i n cluding the implement ation of improvement requests and troubleshooting performance issues, in line with department expectation s.About You
The right candidate for this role will be customer focused and find value in helping people and fixing problems. You will be comfortable dealing with people ‘face to face’ and be happy to be a public face of the IT Services department.
You’ll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills. Specific technology exposure
The skillset listed here is broad and diverse, and we don’t expect you to have all those here, so don’t be put off. Training is available to develop these skills:
Experience and skill set Desired
- VMware vSphere
- Server and san hardware
- Active Directory
- Microsoft 365 (Intune, Azure AD, Security and Compliance, Office 365 – SharePoint, Teams, Exchange)
- Meraki – SD Wan
- Cisco Network Infrastructure
- Security technologies; Anti-Virus, Firewall, Disk-Encryption, Email security, Intrusion Detection, Web Filtering
- AWS (including infrastructure as code)
- DevOps tools (Terraform, Cloudformation, CI)
- Customer-oriented ou tlook
- Problem-solving attitude
- Ability to organize and prioritise diverse workloads under pressure
- Excellent written and oral communication skills
- Calm attitude towards resolving issues/problems/outages
- Experience working on an ITIL framework helpdesk would be advantageous
- Experience of working with Agile would be advantageous
This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you.About Us
What's in it for you...
Healthcare plan, life assurance and generous pension contribution
Various company discounts (including shops, days out and events)
Holiday of 25 days (plus bank holidays) & ability to buy/sell days
Cycle to work scheme, car pooling and onsite parking available
As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025Flexibility statement
The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.
Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.
Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.
We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.
We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.
Ecotricity is an equal opportunities employer and is committed to providing e quality for all.