In a nutshell
We've built a disruptive destination EV charger (AC). We are looking for someone to build and grow the operations function of the business, with a key focus on delivering a seamless user experience for EV charger installations. Our customer experience needs to be frictionless, from initial contact, buying, installation, end user, and ongoing service.
Hybrid set-up
We are based in the centre of Bristol and work on-site 3-4 days per week; if you live further afield, 8 days per month on-site is expected. (Accommodation provided if required).
Why VOQA?
- Electric vehicles (EVs) are disrupting the global car market; VOQA is disrupting the EV charging market.
- We are a spin-out of a global public transport payment company, which delivers 8bn journeys per year in 500 cities globally, we have backing from a fund with $29b assets under management.
- We have the expertise, network, and advisory board to launch and scale this business.
- We've leveraged technology from the parent company to deliver a seamless customer experience, such as contactless payments for users. No apps, RFID cards, QR codes, or URL links to follow. Just contactless, as you expect.
- We have built an end-to-end product from the ground up, a well-designed product, with proprietary electronics, software, and payment mechanisms. Every part of this product has been designed and developed to work as one integrated device, providing a seamless service.
- We’re looking for a Head of Operations to lead the roll-out of VOQA's EV charging points, build the business in the UK and beyond, and stamp their mark on the future EV transport network.
Why this opportunity?
- Start-up dynamism with established backing. All the excitement and growth potential of a proper start-up with the network and backing of a global transport tech leader.
- Burgeoning EV industry. Join a rapidly growing industry at the right time, gaining valuable experience in the 21st Century’s transport revolution.
- Environmental impact. Play your part in the clean energy transition by transforming how EV owners charge their vehicles and encouraging EV uptake.
- Forward-thinking tech. Be at the forefront of an innovative transport business, rolling out the latest game-changing technology.
- Personal development. Build and grow the Operations function as our business evolves.
- As Head of Operations, you will set up a team and network to deliver all our installations
- EV charger installations: After the sale is made, it's over to you. Design the process and grow the network of contractors to deliver commercial and residential installations.
- Strong understanding of the end-to-end multi-unit EVC installation process
- Initially, this a one-person team with the expectation to quickly build the Ops team
- Project management: Set up our process to scale
- Grant management: Build process for OZEV grants for customers
- Support sales calls: Provide advice and respective requirements to suit customer needs
- Work with DNO: Manage the DNO application process
- Product development: Support the product development team to build a product installers love to recommend
- We’re a start-up with many other areas to support on and develop in!
Who you are
We’re on the hunt for an ambitious person looking to step up and grab responsibility to build and lead the function. Someone who can roll their sleeves up to tackle day-to-day tasks while also driving the big picture to deliver operational excellence.
Ideally, you will have
- Experience working in the EV charger business (OEM or install side)
- Managed internal engineers or contractors to deliver projects
- Expert knowledge of technical and safety requirements for a multi-unit installation
- Project-managed multi-unit installations, including scheduling and handovers
- Experience evaluating resources, time, and cost of projects
- The drive to build a great function within our business and succeed both individually and as a team
Salary and benefits
- Competitive full-time salary and bonus
- EV allowance
- Pension contribution
- 25 days annual leave
- Hybrid working