The Director of Business Operations of The Line Design Team will work with the Senior Leadership and Executive Director of the Sector to provide strategic leadership and oversight to a multifaceted business operations function, encompassing people operations, finance, procurement and project management support, to ensure efficient coordination and alignment across diverse team functions.
Role & Responsibilities
The Director of Business Operations will play a critical role in the most innovative and one of the largest architectural projects in the world. The Director will work with Sector leadership, including the team of Directors and Executive Directors to develop the Sector and will be responsible for overseeing a dynamic business operations function, which plays a pivotal role in supporting the Line Design team. This role requires a minimum of 10 years relevant leadership experience in business operations, with a strong preference for candidates who possess knowledge and experience in architecture and design.
Strategic Leadership:
- Provide strategic direction and leadership for the business operations function, ensuring alignment with organizational goals and objectives.
- Develop and implement policies, procedures, and initiatives to enhance operational efficiency and effectiveness.
Team Management:
- Provide guidance, coaching, and support to drive team performance.
- Foster a collaborative and high-performance work environment within the team.
Financial Management:
- Oversee financial planning, budgeting, and forecasting processes, working closely with the finance team to ensure sound financial management.
- Monitor financial performance and recommend corrective actions as needed.
People Operations:
- Lead the people operations function, including HR and talent management, to attract, retain, and develop top talent within the organization.
- Implement and co-ordinate all corporate programs and strategic initiatives across the Sector (e.g. performance management, workforce and succession planning, Sector-specific action plans, etc).
- Implement best practices for employee engagement, performance management, and professional development.
- Ensure that all corporate policies, communications, education and training are cascaded down through the Sector as necessary and manage all Sector-specific communications and learning and development.
Project Management Office (PMO):
- Establish and manage a Project Management Office (PMO) to support the urban planning team in delivering projects on time and within budget.
- Define project management standards, tools, and methodologies.
Cross-Functional Collaboration:
- Develop and manage relationships with external vendors, suppliers and service providers and provide contract management and administration services to the Sector.
- Act as a liaison between business operations and other departments to ensure seamless workflows and communication.
Key Tasks
- Develop and communicate a clear vision and strategy for The Line Design team.
- Align business operations with the organization's overall goals and objectives.
- Foster a culture of collaboration, innovation, and high performance within the team.
- Oversee financial planning, budgeting, and forecasting processes.
- Monitor financial performance, analyze variances, and make recommendations for improvement.
- Lead HR and talent management functions to attract, retain, and develop top talent.
- Implement HR policies and programs, including recruitment, onboarding, and performance management.
- Establish and manage a Project Management Office to support project teams.
- Define project management standards, tools, and methodologies.
- Collaborate with leaders from various team functions to facilitate alignment and coordination.
- Act as a liaison between The Line Design team and other departments to ensure smooth workflows.
- Identify opportunities for process improvement and innovation within the function.
- Identify and implement process improvements and operational efficiencies.
- Streamline workflows and optimize resource allocation.
- Assess and mitigate operational risks.
- Ensure compliance with relevant regulations and standards.
- Generate regular reports and dashboards to monitor key performance indicators and operational metrics.
- Analyze data to make informed decisions and recommendations.
- Communicate business operations strategies and results to senior leadership and key stakeholders.
- Build and maintain strong relationships with internal and external partners.
- Stay abreast of industry trends and best practices.
- Manage and allocate budgets effectively, ensuring resources are optimally utilized.
- Identify cost-saving opportunities and make budget recommendations.
- Promote a positive and collaborative working environment.
- Develop long-term strategies and plans for the growth and development of The Line Design team.
Background, Skills & Qualifications
Knowledge, Skills and Experience
- Strong design and management skills.
- A minimum of 10 years of proven leadership experience in business operations or a related field.
- Experience in design and architecture is a strong asset.
- Bachelor's degree in a relevant field; an advanced degree is preferred.
- Exceptional strategic thinking and problem-solving skills.
- Strong financial acumen and the ability to manage budgets effectively.
- Excellent communication and interpersonal skills.
- Demonstrated ability to lead and inspire a team.
- Proficiency in project management methodologies.
- A track record of driving operational excellence and process improvement.
- Bachelor’s degree in a related field such as business administration, finance, management, design, architecture, or a related discipline.