Key Account Manager
Dir. Customer Solutions
To be developed
Supply Chain & Logistics
NEOM is a new vision of what the future could be. It’s an attempt to do something that’s never been done before and it’s coming at a time when the world needs fresh thinking and new solutions. Put simply, NEOM will not only be a destination, but a home for people who dream big and who want to be part of building a new model for sustainable living.
Neom Supply Chain & Logistics (SC&L) Division’s role is to lead the design, implementation, and ongoing management of the world’s first fully integrated physical and digital Supply Chain from green field, serving NEOM and the region with intelligent, sustainable, and autonomous solutions. This will encompass a full integration with the Port Division, which will be responsible for the day to day running of the port.
NEOM will develop the world’s first intelligent and autonomous supply chain. NEOM will invest in the logistics infrastructure, facilities and supply chain systems required to enable the seamless management of goods to meet the demands of NEOM’s residents, businesses, and sectors. NEOM will orchestrate the supply chain using artificial intelligence (AI) operating on an integrated digital supply chain platform: IDSCOP (Integrated Digital Supply Chain Orchestration Platform). NEOM will create the preeminent global center for supply chain innovation and logistics execution, as well as a global hub for the world’s trade flows – a truly unique value proposition.
We currently have an immediate opening for a full-time Key Account Manager working within the Customer Solutions team.
You will be part of a high-growth oriented team focused on ensure that a high level of professional rapport is developed and maintained with all customers.
Manage and develop a specific group of customers with the objective of continuous positive growth across all products within NEOM Supply Chain and Logistics.
Identify, establish and manage multi tiered relationships across customer and NEOM SC&L organizations to ensure a long-term business partnership and achievement of corporate goals.
Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions
Use a consultative approach to understand client’s strategy and develop tailored solutions to meet their business needs
Develop and manage the after sales strategy for each of the designated customers
Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with customers to prevent split business and customer defection
Functionally manage the development and delivery of services and solutions that provide consistency and re usability to enable account and non account customers to achieve corporate objectives and gain competitive advantage through providing solutions in their business
We are a lean team, which means that everyone is empowered with a large area of ownership and is expected to flex to help the team when emerging opportunities arise.
You are a motivator and can create a stage to promote your initiatives. You are self-aware and can easily align with every level.Key Accountabilities & Activities
Develop Key Account Strategy to support the long term growth for NEOM SC&L organization.
Work with the wider SC&L team to perform needs analysis, initiate and facilitate growth and manage customer pipeline.
Capture and identify next generation customers to bring into the Key Account management portfolio.
Drive cross division and functional communication to ensure continuous improvement and a best in class forward thinking KAM offering for NEOM
Provide KAM training and tools for new hires and/or continuous education for all assigned team members
Establish the framework for KAM and develop commercial reviews to create mutual value.
Support projects and initiatives related to improving our customer experience.
Attending weekly management meetings and ensuring relevant issues are addressed
Engage and maintaining customer relationships at all levelsKnowledge, Skills, And Experience
Relevant years’ experience in Supply Chain or other related industries.
Excellent organizational skills
Relevant years Consultative Selling experience.
Excellent organisational skills, including ability to prioritise workload
Ability to effectively contribute as a team member as part of a busy team
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues
Passion to provide excellent Customer Service
Strong customer service orientation.
Excellent numeric, written and oral communication skills (English).
Ability to operate and functionally manage people in an informal matrix structure. (Networking, persuasive and negotiation skills.)
Interpersonal skills demonstrated in both internal and external relationships
Ability to work independently and make decisions at a high level
Good communication skills on all levels internally and externally
The ability to devise creative solutions and to think and act at a strategic and an operational level
To be able to effect operational and cultural change where necessary
Highly proficient in MS Office ProductsQualifications
Degree in Logistics Supply Chain, International Business, Project Management, or other related disciplineResponsibilities
Drive the initiatives and make sure the deliverables are implemented in line with your stakeholders’ expectations.
Keep people motivated and involved.
Define and maintain a documented product roadmap.
- Director of Customer Solutions
- Director, Business Development
- Senior Manager, Fulfilment Centre's & Last Mile
- Business Process Manager
- Manager, Supply Chain Solutions
- Sr. Manager Freight Forwarding
- Sr. Manager Warehousing
- Potential / Future Supply Chain Customers
- Logistics suppliers
- Technology suppliers