Location: Coleshill, Birmingham B46, Hybrid Role, min 3 days office
Salary: Negotiable Depending on Experience + Company Car/Car Allowance
Benefits: 25 days holiday, Pension, Life Assurance
As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes:
Remote access to a UK based GP
2nd Opinion consultations
Mental health assessments and physiotherapy.
Trakm8 is a UK based technology leader in fleet management, insurance telematics, connected car, and optimisation. Through IP owned technology, the Group uses AI data analytics collected from its installed base of telematics units to fine tune the algorithms that are used to produce its' solutions; these monitor driver behaviour, identify crash events, and monitor vehicle health to provide actionable insights to continuously improve the security and operational efficiency of both company fleets and private drivers.
The Group's product portfolio includes the latest data analytics and reporting portal (Trakm8 Insight), integrated telematics/cameras/optimisation, self-installed telematics units and one of the widest ranges of installed telematics devices. Trakm8 has over 255,000 connections.
Headquartered in Coleshill near Birmingham alongside its manufacturing facility, the Group supplies to the Fleet, Optimisation, Insurance and Automotive sectors to many well-known customers in the UK and internationally.
Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. Trakm8 is also recognised with the LSE Green Economy Mark.
We now have an exciting opportunity for a Junior Applications Engineer to join our Established Customer Support team here at the Head office in Coleshill.
Main Responsibilities of the role:
Delivery of Customer telematic solutions
Ownership, Development and delivery of solution plans
Communication with internal and external stakeholders to ensure successful technical and commercial project delivery
Working with core engineering teams to specify, test and deliver new hardware and software features
Working with Customer Service Team to ensure vehicle installations are delivered to specification at the right time
Development of vehicle installation documentation
Provide sales support and expert technical assistance pre/post sale at client sites
Product configuration
1st line technical support for Customer queries
Requirements:
Experience of technical automotive project delivery
Knowledge of vehicle electronic control systems preferred
Good customer facing skills - phone or face to face
Good troubleshooting/diagnostic skills
Engineering Degree e.g. Electronics, Embedded Systems or Automotive or relevant experience
Strong problem solving skills
Excellent technical presentation skills in a Sales environment
Enthusiastic, self-starter with a willingness to learn new systems
Good interpersonal, written and verbal skills
Customer focused, deadline oriented
Someone who is highly organised, driven to achieve results and a team player
Willing to travel on a regular basis
This role requires screening in the below areas:
2 years of satisfactory Employment/Education References
Seniority level
Entry level
Employment type
Full-time
Job function
Engineering
Industries
Industrial Machinery Manufacturing
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