NQC is a successful and growing software company specialising in supply chain risk management platforms. We're in the ‘Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry.
Based in central Manchester, NQC offers a supportive working atmosphere within a diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future.
About Your New Role
The Client Delivery Team is responsible for proactively managing and developing lasting and strategic client relationships and supporting the successful delivery of NQC services into our client accounts both with Automotive OEMs and Tier one suppliers. As Client Delivery Executive you will assist the team in ensuring that all clients experience and benefit from a valued NQC service offering.
Key Responsibilities
As a Client Delivery Executive you are expected to undertake the following responsibilities as part of your day to day activities:
Assisting in the delivery of all aspects of services via emails, and calls into the portfolio of clients including the management of supply chain related campaigns and projects
To effectively interact with internal NQC teams including the Service Delivery and Product and Assurance Team when managing campaigns and client service requirements
To interact closely with the NQC Service Delivery team, to gather, monitor and analyse campaign performance data and ongoing campaign strategy on a weekly basis through the duration of a client campaign
To assist in the development of campaign plans for each client and update them on an ongoing basis with all current and relevant information concerning the client and the campaign, from the point of handover from the business development/sales manager
To assist in the production of relevant weekly, monthly or quarterly service delivery status reports for each client
Requirements
To be successful for this role you will ideally meet these requirements
Excellent verbal and written communication skills
Experience of working within a customer focussed role - ideally within a Business to Business environment
The ability to develop and maintain excellent client relationships;
Ability to work on own initiative and as a member of a team
Key Competencies
Is consistently motivated, committed and able to perform duties in all situations
Communicates and receives ideas, views and information to achieve understanding
Champions NQC's values and consistently acts in a principled, open and conscientious manner, challenging unacceptable behaviour
Plans and prioritises activities and resources to maximise performance and minimise errors.
Thinks creatively and embraces opportunities for change.
Works collaboratively with cross-functional teams and acts as a team player while supporting colleagues
Benefits
Competitive salary package
Hybrid working policy
Private pension scheme
25 days holiday (Increasing with service) + bank holidays
Health Cash Plan
24/7 Access to a Virtual GP
Life Assurance (4 x Salary after probation period)