Key Responsibilities:
Technical Support:
Provide technical assistance and remote support for clients, field engineers, and maintenance teams on energy systems such as solar PV, wind turbines, and battery storage systems.
System Monitoring:
Monitor the performance of energy systems through SCADA, energy management systems (EMS), or other platforms to identify potential issues and inefficiencies.
Troubleshooting and Diagnostics:
Diagnose and resolve issues in energy systems, including electrical, mechanical, and software-related problems. Collaborate with field teams to ensure timely issue resolution.
Customer Support:
Assist customers with technical inquiries, system configuration, and performance optimization. Provide clear communication and support to resolve issues quickly and efficiently.
Maintenance and Testing:
Assist in the development and execution of preventive maintenance programs to ensure energy systems operate at peak performance. Support testing and calibration of equipment as needed.
Technical Documentation:
Create and maintain documentation such as service reports, technical manuals, and troubleshooting guides for internal and external use.
Collaboration:
Work with cross-functional teams, including project engineers, operations, and sales teams, to provide technical input and ensure that energy systems meet customer requirements and specifications.
Training:
Provide technical training and support to clients, field personnel, and internal teams on energy systems, monitoring tools, and maintenance procedures.
Requirements:
Experience:
- 2-3 years of experience in energy systems support, renewable energy, or electrical power systems.
- Experience in troubleshooting and maintaining solar PV, energy storage
Skills:
- Strong understanding of energy systems, including solar and energy storage technologies.
- Proficiency in using system monitoring software (e.g., SCADA, EMS).
- Solid problem-solving skills and ability to diagnose and resolve technical issues.
- Good communication skills and customer support experience.
- Familiarity with electrical systems, including inverters, transformers, and grid-tied systems.
- Preferred Qualifications:
- Certifications in renewable energy systems or electrical systems.
- Familiarity with energy storage systems and grid integration.
- Experience with remote monitoring platforms and cloud-based system management tools.
- Strong project management skills.
Hours of work: 37.5 hours per week
Location(s): Reading/client sites/home