Cardiac Services is recruiting a new position for a Service Technician in our Service department.

The successful candidate will play a vital role in maintaining a wide range of medical devices in our workshop based in Northampton.

A portion of time will also be required to support devices in hospitals and other healthcare facilities in GB. They will proactively manage customer relationships, understanding the need for excellent communication, high levels of Customer satisfaction, and regulatory compliance.

An attractive salary and benefits package is available for the right candidate for this role.

Key Outcomes

Installations of new equipment, routine preventative maintenance and repair visits across a range of supplied and supported medical devices. The range of equipment to be serviced includes but is not limited to Patient/Fetal monitoring, ECG Recorders, Cardiology management/information systems and Diagnostic Imaging ancillary equipment. Whilst work will mainly be in the assigned geographical area, there will be occasions where working in other parts of the UK and Ireland will be required
Comply with protocols relevant to our group-wide ERP and service management system
Liaise with customer support administration on a regular basis. Timely submission of electronic service reports and associated documentation for further processing and invoicing
Work undertaken by engineers must comply with the relevant Company Quality procedure relating to that service or activity.
Attend training courses provided locally and at various manufacturers' facilities abroad

How We'd Like To Work Together

Our core values, titled our Medtech Mindset, guides our culture and work environment:

We Go Forward Together: We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection
We Take Our Business Seriously: We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability
We Deliver Exceptional Results: We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.

Uniphar Medtech is an equal opportunities employer

Cardiac Services

Cardiac Services was founded in 1968. It is at the forefront of supplying and supporting diagnostic and measurement equipment in Ireland and the UK with specific focus on ICU, Coronary Care, Theatre and Maternity. The business comprises a number of Divisions with Therapeutics & Simulation Solutions supplying Hospitals, EMS, GPs, Universities and B2B with a wide range of diagnostic and therapeutic equipment and supplies from ventilators, defibrillators, ECG machines, Training and Resuscitation equipment.

The Hospital Division is mainly focused on Patient Monitoring, Resuscitation and Cardiology, Surgical Scopes, Clinical Information Systems and Fetal monitoring with the business concentrated in the acute areas of Hospitals i.e., intensive care, operating departments, coronary care units, emergency departments, cardiology investigations, resuscitation, neonatal intensive care, and labour wards. The Service & Education Division provides a comprehensive equipment repair service as well as offering a range of training courses. Business website: http://www.cardiac-services.com

Cardiac Services is a business within the Medtech Division of Uniphar Group.

Uniphar Medtech

Uniphar Medtech comprises 10 businesses across 21 markets and is the medical device arm of the Uniphar Group.

Uniphar Medtech represents global leading medical device manufacturers across a multitude of specialities. We train, we educate, and we support our customers through dedicated clinical specialists across Sales & Technical Service, Clinical IT, Clinical Applications, Training and Education and Customer Service.

We are more than a distributor; we are a total solutions provider. Each of our businesses compete under their individual brand identity and respective specialities. Uniphar Medtech is the umbrella structure for all 10 brands and in addition incorporates our centralised support functions across Quality and Compliance, Logistics, Warehousing, Operational Excellence, Marketing, HR, Finance & IT. Business website: https://www.unipharmedtech.com/

Uniphar Medtech is a Division of the Uniphar Group.

Requirements

Key Skills & Experiences

Qualifications: a minimum QCF/RQF Level 4-5 qualification (or equivalent experience) in Clinical engineering, electronic servicing, Mechatronics, Physics, or related discipline
Experience in medical device service or electronic equipment is essential.
2 to 3 years of field service experience desirable
The candidate will be comfortable working with IT systems and networks. Although not required, an IT-related qualification would be an advantage
Full driver's license
Good analytical thinking and troubleshooting skills to resolve engineering problems
Ability to work on own initiative in a minimally supervised environment
Customer focused with excellent written and oral communication skills. The role is customer facing, so the candidate will be approachable, personable and a team player with an ability to strike a professional rapport with a wide range of customers including Clinicians, Estates and EBME departments

This is an ideal opportunity for a dynamic, self-motivated individual who is enthusiastic and willing to learn in an exciting, rewarding and expanding environment. OEM training will be provided along with continued support and coaching from management and colleagues within the Clinical engineering team.

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