Reporting To: Store Manager

Location: Bird & Blend - Cardiff

Contract Type: Part Time

Hours per week: 8

Who are Bird & Blend Tea Co.?

Bird & Blend Tea Co. is an eco-conscious, people-focused, award-winning & B Corp-certified Tea Mixology company on a mission to spread happiness & reimagine tea!

Bird & Blend was set up & is run by Krisi & Mike, who met whilst studying Politics (of all things!) at university.

Building Bird & Blend from scratch while staying true to their ethos & values has been Krisi & Mike’s passion for over 10 years.

From the early days of packing tea in their bedroom & attending markets, to now, with an awesome team, multiple retail stores & a thriving international online store, Bird & Blend is leading the way in tea innovation in the UK.

Bird & Blend has grown out of a core belief in doing business in a better way. This is ultimately our why - it’s why we are in business & what we believe in. Of course, we want to welcome as many people as possible into our Magical World of Tea but fundamentally it’s what we care about other than great tea that makes us magical.

You can read heaps more information about us and our mission here: https://www.birdandblendtea.com/pages/our-story

About This Role

We create a fun, interactive and exceptional customer experience for our customers!

On a daily basis you can find us mixing up tea based drinks, being knowledgeable and passionate about both our growing, independent company and our unique tea blends.

We also dabble in normal tasks involved in a retail sales assistant role such as cleaning, stock taking, opening and closing jobs etc, sampling in store, outside the store and at events. - It's a TEAriffic Role!

What are the responsibilities?

Passion for Sales: Use your enthusiasm for Bird & Blend to sell our products and achieve store sales targets.
Till Transactions: Handle till transactions smoothly and accurately.
Store Procedures: Follow store operating procedures, including delivery, stocktakes, and stock replenishment, whilst keeping the stockroom and staff area organised.
Health & Safety: Maintain a healthy, safe, and tidy work environment by following health and safety best practices.
Sustainability: Use your passion for the environment to support B&B in reaching impact goals set out in the sustainability and impact strategy. (We're a B-Corp!)
Team Support: Act with empathy, focus on teamwork, and support the store management team as needed.
Product Expertise: Become an expert on all things Bird & Blend, including our products, drinks, and commitment to sustainability and ethics.
Customer Interaction: Be the friendly face of Bird & Blend, greeting with a sample and welcoming customers warmly and positively.
Customer Happiness: Prioritise customer happiness by going the extra mile to make every shopping experience memorable.
Events: Support with store and local events, including evening work, to make them enjoyable and memorable for our customers.
Sampling: Getting out there to spread the word about our delicious teas, whether greeting customers with a sample, outside of the store, or at external events, sampling is a crucial part of the role.

About You

Customer Service: Prior experience, preferably within a 1-1 sales environment in retail or hospitality would be a plus.
Brand Ambassador: Proudly represent our brand and culture, embodying our values and inspiring others to do the same.
Product Enthusiasm: A genuine passion for our product and the confidence to share your enthusiasm with customers.
Customer Service Skills: Strong understanding of customer service with the ability to build rapport and connect with customers confidently.
Professionalism: Maintaining a professional, fair, and kind relationship with customers and colleagues.
Empathy: Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all.
Flexible Availability: Flexibility in availability is essential. Shifts may vary weekly, requiring adaptability to cover different days and times, including weekends and some evenings.
A commitment to excellence: Going above and beyond to ensure customer satisfaction is second nature to you.
Approaching people: Confident and comfortable to approach people with a sample inside and outside of the store.

Are there any perks?

Of course there are, for all the hard work you will get:

We are proud to be a Sunday Times Best Places To Work 2024 employer.
Friendly and supportive team culture: Enjoy working alongside a team of like-minded individuals who value collaboration, camaraderie, and fun in the workplace.
Membership of company pension scheme (if applicable): Secure your financial future with enrollment in a company-sponsored pension scheme, ensuring peace of mind and financial stability in retirement.
Holiday accrual that grows with loyalty: Enjoy 25 days holiday (plus bank holidays ) as a token of appreciation for your dedication and loyalty to the organisation, providing you with ample opportunities for rest and relaxation. This entitlement increases with service.
Life Insurance & Income Protection: providing financial security and peace of mind for you and your families.
Health Cash Plan: after one year service we will enrol you into our Health Cash Plan which will allow you to claim back money for dental, optical, prescription charges etc. Specific information on this scheme will be shared with you all..
Life Happens Leave: Sometimes life can throw unexpected challenges our way, we offer paid leave specifically dedicated to these situations to provide employees with the time and space needed.
Complimentary drinks and snacks: Stay refreshed and energised throughout the day with a variety of free drinks and snacks provided in the office.
Monthly tea allowance and generous staff discount: Indulge in your favourite teas while benefiting from a discount on company products, fostering a culture of enjoyment and appreciation.
Employee Assistance Programme: Access confidential and professional mental health support services to prioritise your well-being and address any personal or work-related challenges.
Bike to Work and Electric Vehicle Schemes: Take advantage of a sustainable transportation option, contribute to environmental conservation, and benefit from tax-efficient savings.
Paid volunteer days: Make a positive impact in our community by participating in volunteer activities during dedicated paid volunteer days, fostering a culture of corporate social responsibility and giving back.
Dog-friendly office: Bring your furry friend to work and enjoy a pet-friendly environment that promotes work-life balance and companionship.
We also have enhanced family friendly policies, offer flexible working and are always open to discussing your individual circumstances!

We are committed to equality of opportunity for all, applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require any reasonable adjustments to support you throughout the application or interview process please let us know.

Bird & Blend Tea Co. B Corp jobs

Tea Mixologist