As a CPS Adoption & Change Consultant, you will support organisations through technology change, with a particular focus on Microsoft 365 Copilot and AI adoption, but also wider programmes where change management is required. The role is about helping customers adapt to new ways of working, making sure changes are understood, accepted, and sustained across the business.

You will work directly with customers across a range of sectors, supporting them through the planning, communication, training, and reinforcement needed to embed change successfully.

Delivering customer engagements

Deliver change management and adoption programmes, including Microsoft Cloud Immersion (MCI) workshops
Facilitate client workshops to a high standard, ensuring sessions are engaging, structured, and outcome-driven
Deliver training sessions for a wide range of audiences, from end users to senior stakeholders
Document workshop findings in the form of current state assessments, recommendations, and agreed actions
Manage client expectations throughout engagements and projects
Support pilot rollouts and Proof of Concepts, collecting feedback and adapting adoption approaches
Travel on site when required to support customers with technology rollouts

Change management & adoption activities

Assess the scale and impact of change across people, process, and technology
Translate requirements into clear adoption and change activities
Develop and execute communication, engagement, and transition plans
Deliver training needs analyses and create training materials tailored to stakeholders
Provide floor-walking, reinforcement, and mentoring to embed change
Support champions and leaders to sustain adoption
Identify risks and resistance to change and propose mitigation strategies

Internal contribution & growth

Stay up to date with Microsoft 365 and AI technologies, building demonstrations where appropriate
Share knowledge internally through training, mentoring, and collaboration
Deliver content and outputs to a high standard, following CPS quality assurance processes
Promote CPS externally as a trusted source of Microsoft expertise through blogs, events, or social media
Contribute to the ongoing improvement of CPS methods, processes, and adoption approaches
Undertake exams and certifications required for Microsoft recognition
Conduct research and stay informed on the latest developments in AI and change management
Participate in conferences and workshops to learn and share expertise

Requirements

Desirable Personal Attributes

Strong verbal and written communication skills
Confident facilitator and trainer, able to adapt to different audiences
Organised, structured, and thorough in approach
Able to explain complex topics in simple, clear terms
Practical problem solver, adaptable to changing circumstances
Professional and approachable, building relationships quickly
Collaborative, team-oriented, and willing to share knowledge
Resilient under pressure with a focus on delivering quality outcomes
Presentable, personable, and a quick builder of relationships
Confident socialiser
Ability to influence without imposition
Sensitive to commercial opportunity

Benefits

Current at the time of writing. Subject to change.

9 Day Fortnight (compression of 10 working days into 9 to be able to not work every other Friday)
PMI with Vitality Health
Medical Cash Plan with Medicash
Life Assurance (Death in Service) with YuLife
Employee Assistance Programme
25 days holiday (plus all Public Holidays) - increasing to 26 days after 1 year, to 27 days after 2 years and to 28 days after 5 years
Your birthday day off
Access to Costco Membership
Salary Sacrifice Scheme, applicable to:
- Workplace Pension https://www.nestpensions.org.uk/schemeweb/nest/about-pensions/why-save-with-a-workplace-pension.html
  - Employer contribution is currently 5.5% of qualifying salary (above legislated minimum and will increase if we achieve certain business targets)
  - Employee contribution is 4% of qualifying salary (legislated minimum but you can elect to increase)
- EV Car Schemes
- Discounted Gym Membership
- Cycle Schemes
- Home & Tech discounts for IKEA and Curry PC World
- Holiday Exchange Scheme: buy up to 10 additional day per year and sell up to 5

In addition, these are just some of our cultural benefits

Quarterly and annual star performer awards - voted for by your peers and colleagues
Spot Awards of £25 and up, to instantly recognise excellence in you and your colleagues
Annual professional and personal training budget to support your PDP
Career Development Frameworks
Reward schemes that are designed to thank you for your hard work and make life a little more affordable.
Monthly employee experience/engagement survey
Quarterly company meetings
- At least one, usually the kick-off in March/April, will typically be in-person.
  - The others are conducted as Town Halls
- Duration of in-person company meetings is generally 2 or 3 days and location changes every year.
Social/team building events, organised by our incredible Employee Forum
Regular, meaningful 1 to 1s
Long service recognition at 5, 10, 15, 20 years and onwards
Award winning culture Great Place to Work™ Nov 24 to Nov 25; Best Workplaces for Development™ 2025, Best Workplaces for Wellbeing™ 2025, Best Workplaces for Women™ 2025, Best Workplaces in Consulting and Professional Service™ 2024

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