We are looking to recruit a Technical Analyst to join the Technical Operations Team. The successful candidate will provide technical support and assistance to internal teams and external clients regarding software, hardware, and network infrastructure. Monitor and analyse system performance, troubleshoot issues, and implement solutions to ensure optimal performance and reliability. Create and maintain technical documentation, including system configurations, troubleshooting procedures, and user guides. Respond to technical incidents, perform root cause analysis, and implement corrective actions to prevent recurrence. Provide training and knowledge sharing sessions to end-users and stakeholders to enhance technical proficiency and promote best practices. Perform technical analysis on Swarco payments terminals & charger uptime/utilisation. Early identification of system anomalies. Manage the Swarco Smart Charging fleet. Report creation and managing new vehicles and returns.

Key Responsibilities

Perform system diagnostics, troubleshoot hardware and software issues by reviewing PSP trends, and escalate complex technical problems to appropriate teams for resolution
Conduct regular system audits and maintenance tasks, including software reviews and configurations, to ensure system integrity and security
Collaborate with Finance and Service teams to implement necessary system changes in the event of an issue
Assist in the evaluation, selection, and deployment of new technologies and solutions to meet business requirements and improve operational efficiency
Weekly and Monthly Payment Service Provider (PSP) reports – Create and analyse report data on incoming payments and potential charger/payment provider faults
Engagement with key stakeholders and suppliers to ensure the highest operational uptime for SWARCO E.Connect and white label customers
Regular analysis and development of Charge Point Uptime and Utilisation Reports, in conjunction with the Network Management team

What We Are Looking For

Proven experience (2+ years) in technical support, system administration, or IT operations roles
Strong troubleshooting skills with a methodical approach to problem-solving and high attention to detail
Proficiency in networking and server concepts
Extensive experience and knowledge of MS Office in particular excellent Excel skills
Excellent communication skills with the ability to convey technical information to non-technical stakeholders effectively
Ability to work independently and collaboratively in a fast-paced environment, prioritize tasks, and manage multiple priorities simultaneously
Experience with incident and document management tools (e.g., Microsoft Dynamics, Jira, Confluence) is desirable
Good written and verbal communication
EV charging experience but not a necessity
Ability to work within a team or alone
Report creation and progress tracking
Right to work in the UK

What We Offer

As well as providing a competitive salary and benefits package, we actively run employee opinion surveys as part of our drive to provide a comfortable and supportive working environment. We will support your development and you will also receive:

Competitive Salary
25 days holiday with bank holidays in addition
Your Birthday off
Employer pension contributions
Employee Assistance Programme
Life assurance up to 6x salary

Interested?

Apply Today! We will acknowledge receipt of your application and be in touch if you are successful.

Applications are shortlisted on a rolling basis, and we reserve the right to interview and appoint before any advertised closing date. We therefore, encourage you to apply at the earliest opportunity to avoid disappointment. Applications received after the closing date will not be processed.

We have a responsibility to ensure that all employees are eligible to live and work in the UK, therefore successful candidates must have the right to work in the UK by the start of their employment. We are an equal opportunities employer.

Should we require recruitment agency involvement, we will contact the agencies on our PSL, and we would ask that you respect the relationships we have already built with these suppliers. If an agency submits an unsolicited CV to any partner or employee of our company, you should be aware that they have no authority to enter into an arrangement with you.

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Technical Analyst - Remote