We are on the lookout for a Digital Transformation Manager to join our team!

The Transformation team are on hand for every hospital that uses the DrDoctor platform to ensure they get the most out of it. At DrDoctor, we want every installation of our platform to deliver the best possible results, without exception, and we help our hospitals through every step of the way.

Over many years, we have come to be experts in delivering technology and transforming hospital services from the ground up. Our Transformation team run the initial implementation and continuous improvement projects and are responsible for the long-term success of our clients.  

Join us on our mission to change healthcare one hospital at a time, by taking clients efficiently and effectively through their transformation journey. You must be an exceptional planner, do-er and people person. You get how to make things happen in a large organisation and take pleasure in efficient solutions.

OK, that’s me, but who are DrDoctor?

Take a look at our careers page (https://drdoctor.teamtailor.com/) to find out a bit more about our mission, vision, and impact! Ultimately, we :green_heart: the NHS and want to help it work better. We radically transform the delivery of health services to make healthcare work for everyone – for patients, doctors, administrative teams and taxpayers.

Tell me more! What will I be doing?

Ensuring our implementation projects deliver outcomes most important to our clients
Managing large-scale transformation projects, predominantly within acute NHS trusts
Developing great relationships with our clients and working with them to get maximum benefit from using our products and becoming advocates of what we do  
Working closely with service managers, clinicians and other key users developing solutions with them to solve their problems and so they become experts in using our products  
Actively monitoring customer activity to make sure they derive maximum benefit from using our products and maintaining high adoption metrics, working alongside our Account Managers to help demonstrate success to senior stakeholders  
Evaluating performance and utilisation trends, recommending improvements to processes and ways of using our products  
Analysing data and producing insightful reports that quantify the value we deliver to our clients
Acting as the voice of the customer, collect, understand and use feedback to drive continuous improvement in our products and services and champion their ideas and issues
You may also work on internal projects to improve the way your team and/or DrDoctor works
Supporting upselling and new project sales through data analysis and supporting preparation of proposals

Okay, I’m interested. What experience do I need to have?

We fully expect that you will need time to develop in your role and we are committed to supporting every step. However, some key skills are:

Motivation to succeed and deliver results
Strong communication skills and the ability to develop rapport with hospital users so they enjoy working with you and respect your opinion  
Strong problem-solving skills, so you can identify the root cause of problems, develop solutions and communicate them to clients
A keen eye for detail
Experience analysing and presenting data using MS Excel, PowerBI and/or SQL  
You must be able to understand the technical side of what we do

Bonus points for:

Relevant experience, knowledge and a passion for transforming healthcare  
Understanding of healthcare and the NHS
Improvement management or system implementation background

We know from research and experience that candidates may not apply if they don’t think they meet 100% of our requirements. If you don’t tick all the boxes but feel you would be a good fit, we would still love to hear from you. We are committed to creating a diverse and inclusive culture!

Just to let you know too, we will need you to have the Right To Work in the UK, and as we work closely with the NHS, if we get to the stage where we make you an offer to join us, we will also need to undertake a DBS check.

We are perfect for each other, what are the next steps?

We are currently recruiting heavily and have a lot of CV’s to go through. However, we don’t wait for roles to close before going through your CV. We will be in touch in a few days to let you know if we think we might be a match, and if we are not. Unfortunately, because we get so many CV’s we are not able to send an individual response if its not a match. However, if you want more details as to why, just drop us a note and we will arrange to get some feedback over to you.

If it’s a match, then we will arrange a time to talk to you on a quick 30 minute call. This will be an intro chat where we will tell you more about the role, the team and why you should want to join us. If we continue then we will invite you in to meet the team!

We know that there are a lot of great roles out there, so we will make sure to get through the rounds as quickly as possible. All we ask is you keep us up to date with your plans.

I can’t wait to get started, what are the perks?

An awesome team and mission? Oh, you want more?

We keep all of our Perks and Benefits updated on our careers page https://drdoctor.teamtailor.com/ – we like to think there is something for everyone! Let us know if you have any questions regarding them.

As DrDoctor has grown, we are seeing more of our people wanting to socialise in different ways.

Whilst we know that some of us love to go to the pub, we want to make sure we are including a wide variety of activities and events for our teams to enjoy each other's company, we aim to continue creating an open space for anyone and everyone to suggest how they’d like to spend time with their teams.

We love a Summer and Christmas party and regular company/team socials and away days. In the past year or so, we have enjoyed picnics at a nearby farm, a water colouring session, board games evening and Crystal Maze! So far in 2023 we have held various events for celebrations such as Holi Festival, International Women’s Day, Pancake Day and Pride celebrations and our 11th Birthday!

Salary banding for this role is: £34,000 - £46,000. Internally the title for this job will be referred to as "Transformation Manager".

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Digital Transformation Manager