Are you passionate about supporting people to live independently, stay connected, and thrive in their communities? Hafod is looking for a compassionate and proactive Housing & Wellbeing Coach to join our Extra Care team and help create a vibrant, inclusive environment where residents feel empowered and supported.
This role is a temporary 6 month contract, with longer term opportunities for the right candidate. A full time on-site position for 36hrs per week.
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As a Housing & Wellbeing Coach, youll deliver a person-centred housing management service that promotes independent living and wellbeing. Youll adopt a coaching approach to support residents in engaging with their local community, reducing loneliness, and actively ageing better. This role is predominantly based on site at Ty Cwm where youll also assist the Scheme Manager with day-to-day operations and ensure the smooth running of the scheme, maintaining high standards of care and support. At times you may be required to attend reviews or meetings off site as business needs required, so access to your own vehicle and a valid UK driving license is desirable.
Key Responsibilities
- Deliver a strengths-based housing management service in line with Hafods policies and procedures.
- Support residents to understand and meet their occupation contract obligations.
- Facilitate wellbeing activities and community engagement programmes to reduce isolation.
- Work closely with care teams, support providers, and external agencies to meet residents needs.
- Manage rent accounts, support benefit applications, and ensure financial sustainability.
- Carry out wellbeing checks, identify risks, and respond to safeguarding concerns.
- Maintain accurate records and support scheme administration.
What Were Looking For
- Experience in housing, support, or wellbeing services, ideally with older adults.
- Strong interpersonal and communication skills with a coaching mindset.
- Ability to build trust and rapport with residents and their families.
- Knowledge of community resources and a passion for promoting social inclusion.
- Confidence in managing tenancy issues, income recovery, and partnership working.
- Capable use of Microsoft 365 packages (Word, Excel, Powerpoint) and confidence using additional packages such as QL for rent arrear management.
Benefits
- £28,246.86 (pro-rata) per annum
- Fully paid induction and training programme
- Salary sacrifice schemes
- Medicash - medical cashback scheme
- Employee assistance programme and well-being resource available 24/7
- Perks a range of shopping and activity discounts and cashback options
- We are a Family Friendly organisation
- Develop with the support of our Learning and Development Team.
Where you will be working
Ty Cwm provides an accommodation option to people over 55 in the Merthyr area supporting independence in later life, or where physical disability or sensory impairment impact on their abilities to take an active role in their community.
Opportunities for development
We provide a range of learning and development opportunities to support you at every stage of your career. From technical training to leadership development, we have a range of programmes available for you.
Our Behaviours
Our Behaviours guide the way we work, shape the way we grow and make sure each of us, whatever we do, can have a positive impact within our roles. To find out more about our Behaviours please see the attached Hafod Behaviours Framework.
Next steps
If you would like further information about this opportunity please contact Saskia Aubrey at
If you are interested in applying for this role, please click 'Apply' and you will be diverted to our recruitment platform. To apply for this role, you are required to submit an application form.
Closing date: Thursday 17th July 2025
Interview date: Proposed interview dates from Friday 18th Wednesday 23rd July 2025
If successful for this role a DBS check will be required.
Hafod reserves the right to close this vacancy early should sufficient applications be received. Therefore, we encourage early applications to ensure consideration
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