Company Description
Mövenpick Hotels & Resorts was founded in Switzerland in 1948 with a vision of providing welcoming hospitality and life’s essential pleasures. Today, with over 120 hotels and resorts in more than 35 countries, Mövenpick continues its tradition of Swiss excellence and culinary expertise. The brand is known for its commitment to sustainability, earning recognition from Green Globe as the world's most sustainable hotel company annually since 2017. Mövenpick is part of Accor, a leading global hospitality group, and participates in ALL - Accor Live Limitless, a world-renowned loyalty program. Guests experience outstanding service and unforgettable moments rooted in Mövenpick's rich heritage.
Role Description
This is a full-time, on-site position for a Guest Relations Agent, located in Salford. The Guest Relations Agent will be responsible for ensuring an outstanding guest experience by addressing guest inquiries and concerns promptly and professionally. Key responsibilities include managing guest check-ins and check-outs, performing receptionist duties, ensuring customer satisfaction by addressing complaints, and collaborating with various departments to ensure smooth operations. This role is central to creating a welcoming and delightful experience for all guests.
Qualifications
- Strong communication and interpersonal skills to effectively interact with guests and team members
- Proven skills in Customer Service and Customer Satisfaction, with the ability to anticipate and fulfill guest needs
- Experience in Guest Relations and Receptionist Duties, including welcoming guests and managing reservations
- An approachable and professional demeanor with dedication to providing superior hospitality
- Previous experience in the hospitality industry is an advantage
- Ability to work flexible hours, including evenings, weekends, and holidays
- Fluency in English is required; additional language skills are a plus
- Proficiency in relevant computer systems, including property management software
