Putting the ‘i’ into British Innovation.
Putting the ‘i’ into Inventing the Future.
Putting the ‘i’ into Inspiring Change.
myenergi is a growing global clean‑tech manufacturer dedicated to removing the barriers to a greener future. Known for our award‑winning zappi EV charger and our intelligent home energy management ecosystem, we empower customers to control, store, and optimise their self‑generated energy.
With an expanding international presence and ambitious plans for continued global growth, we’re shaping the future of smart, flexible homes, leading innovation in solar, EV, and battery technology to create a cleaner, more sustainable future for all.
⚡️Role Summary:
Reporting to the Technical Support Manager, Technical Support Coordinators support customers in response to service tickets. Having the ability to multi-task and use various systems whilst engaging with customers over the phone, successful candidates will provide excellent customer service in a timely manner, responding to technical support requests and queries, resolving first time where possible, and escalating as required to various supporting teams where required. Working as part of a larger team, the coordinators work collectively to raise the bar in response to targets which are measured and reported against set KPIs and SLAs.
⚡️Key Responsibilities:
Guide customers through a series of actions to help resolve issues, via phone or email, replacing, or arranging repair of necessary parts where applicable.
Identifying hardware and software solutions, and helping to resolve network issues.
Supporting the roll-out of new firmware applications when applicable.
Resolve issues first time where possible and follow up with clients to ensure the problem is resolved where not.
Meet established goals for all metric, including call and case quality, productivity, and call handling KPIs.
Provide timely and accurate customer feedback, and able to manage multiple cases at a time.
Using a triage call/ticketing system diverting more complex queries to 2nd line support where necessary.
Provide world class customer experience.
⚡️Required Qualifications and Experience:
A minimum of 1 year’s customer service experience (any sector).
Telephone experience is preferable.
This role will require technical experience/interest as you will be assisting with troubleshooting technical queries, you will need good problem-solving skills with strong attention to detail.
You will have a natural passion for delivering exceptional customer service and be able to build rapport quickly with customers regardless of the platform.
You will have good listening skills and be intuitive to identify and react to how customers are feeling and be able to respond in a positive and engaging manner.
Excellent written and verbal communication skills.
Our Core Values:
🌟 Positivity & Pride
💬 Open & Honest Communication
🤝 Teamwork & Kindness
🚀 Empowerment & Responsibility
At myenergi, our culture is shaped by the values we live every day. They guide how we work, how we treat each other, and how we deliver on our mission to create a greener, more sustainable future.
What Myenergi Offers You⚡️
🚗 Free on‑site EV charging
🩺 Private Medical Insurance
🚴 Cycle to Work Scheme
🌴 25 days’ holiday (increasing with service) + Bank Holidays
💚 Mental Health First Aiders across the business
📈 Career development and ongoing support
🤝 Employee empowerment and autonomy
🅿️ Free on‑site parking
🌟 A positive, purpose‑driven working environment
🚘 EV salary sacrifice scheme
🎉 Birthday leave – because everyone deserves a day off for their birthday
🏆 Long service awards
👶 Enhanced maternity and paternity pay
💌 Life Celebrations – vouchers for birth and marriage
📞 Employee Assistance Programme – a free, 24/7 UK‑based counselling helpline
myenergi is committed to being an equal opportunity, diverse and inclusive employer. We want a supportive and inclusive environment where our colleagues can reach their full potential without prejudice and discrimination. We are committed to a culture where respect and understanding is fostered, and the diversity of people’s backgrounds and circumstances will be positively valued.
