About The Role

Providing e xcellent service to our customers is f undamental to the continued success and growth t o Ecotricity .

T he successful candidate will join a team responsible for the supporting internal and external systems, i n cluding the implement ation of improvement requests and troubleshooting performance issues, in line with department expectation s.

About You

The right candidate for this role will be customer focused and find value in helping people and fixing problems. You will be comfortable dealing with people ‘face to face’ and be happy to be a public face of the IT Services department.

You’ll be able to interpret and investigate requirements and issues and respond effectively, using good written and verbal communication skills.

Specific technology exposure

Training Is Available To Develop These Skills

The skillset listed here is broad and diverse, and we don’t expect you to have all those here, so don’t be put off.

VMware vSphere
Server and san hardware
Active Directory
Microsoft 365 (Intune, Azure AD, Security and Compliance, Office 365 – SharePoint, Teams, Exchange)
Meraki – SD Wan
Cisco Network Infrastructure
Security technologies; Anti-Virus, Firewall, Disk-Encryption, Email security, Intrusion Detection, Web Filtering
AWS (including infrastructure as code)
DevOps tools (Terraform, Cloudformation, CI)

Experience and skill set Desired

Customer-oriented ou tlook
Problem-solving attitude
Ability to organize and prioritise diverse workloads under pressure
Excellent written and oral communication skills
Calm attitude towards resolving issues/problems/outages
Experience working on an ITIL framework helpdesk would be advantageous
Experience of working with Agile would be advantageous

Educational Requirements

This role isn’t being restricted by educational requirements. Your ability to demonstrate an interest in technology and customer service can be shown in any number of ways, how you demonstrate that to us is up to you.

About Us

What's in it for you...

Healthcare plan, life assurance and generous pension contribution

Volunteering day

Hybrid working

Various company discounts (including shops, days out and events)

Holiday of 25 days (plus bank holidays) & ability to buy/sell days

Cycle to work scheme, car pooling and onsite parking available

As a valued member of the team you will be supporting the Group Environmental policy and its associated targets to make the Green Britain Group net carbon neutral by 2025

Flexibility statement

The fast moving nature of the company's business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to use it's people in the best possible way at all times and helps the employees to make make their contribution in a changing environment.

Ecotricity is Britain's greenest energy company. When we started back in 1995, we were the first company in the world to provide a new kind of electricity- the green kind.

Our mission was, and remains, to change the way energy is made and used in Britain- by replacing fossil fuels with clean, renewable energy.

We don't just supply green energy, we use the money from our customers' bills to make it ourselves too- we build windmills and sun parks in Britain. We call this 'bills in to mills'. In 2021, we started work on building two new solar parks, and now, in 2023, we're bringing geothermal energy to our customers' fuel mix, a first in the UK. We're also developing green gas mills which will generate 100% green gas from a source that we will never run out of- grass.

We don't just focus on energy though- we built Electric Highways, Britain's leading network of electric vehicle charging points, we helped Forest Green Rovers become the greenest football club in the world, and, in partnership with RSPB, we launched Britain's greenest mobile phone service, Ecotalk + RSPB.

Ecotricity is an equal opportunities employer and is committed to providing e quality for all.

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