Job Summary
We are seeking a dynamic and experienced Practice Business Manager to lead Poplars Medical Centre. This senior leadership role will oversee operational, financial, and strategic management, ensuring high-quality, patient-focused primary care services. The post-holder will lead transformation, workforce planning, governance, and compliance in line with NHS England, CQC, ICB, and PCN requirements together with QOF and Locally agreed clinical standards framework.
Main duties of the job
- Strategic leadership and service transformation
- Financial management, budgeting and reporting
- Workforce management, recruitment, training, and appraisal
- Clinical governance and quality assurance
- Regulatory compliance including CQC standards
- Premises and health & safety oversight
- Digital systems, IT, and information governance leadership
- Representing the practice within PCN and ICB forums
About Us
The Poplars Medical Centre is a long-established GP practice in the heart of Swinton, Manchester, proudly serving the local community since 1926. Led by a stable partnership of five GP Partners, the practice provides high-quality, patient-centred primary care to a registered population of approximately 12,000 patients. Operating from modern, well-maintained premises, the practice is supported by a dedicated multidisciplinary team and is committed to safe, effective and compassionate care. With strong clinical governance, close alignment to NHS England and CQC standards, and active involvement in the local Primary Care Network, The Poplars Medical Centre continues to deliver accessible, forward-thinking and sustainable primary care for its community.
Details
Date posted
16 February 2026
Pay scheme
Other
Salary
£47,810 to £62,682 a year NHS Band 7 to 8a
Contract
Permanent
Working pattern
Full-time
Reference number
A2298-26-0002
Job locations
202 Partington Lane
Swinton
Salford
Greater Manchester
M27 0NA
Job Description
Job responsibilities
The Practice Business Manager will provide strategic, operational and financial leadership to Poplars Medical Centre, ensuring the delivery of safe, effective, high-quality and financially sustainable primary care services. The post-holder will lead on business development, workforce planning, governance, compliance and transformation in line with current NHS England, Integrated Care Board (ICB), Primary Care Network (PCN) and Care Quality Commission (CQC) requirements.
Working closely with the Partners, Practice Operations Manager and PCN colleagues, the role will support continuous improvement, digital transformation and the implementation of national and local NHS priorities, including population health management, access improvement and workforce resilience.
Job Responsibilities Job description
- Strategic Leadership and Transformation
- Lead the development and delivery of the practices strategic and business plans, aligned to NHS England, ICB, PCN and local commissioning priorities.
- Maintain awareness of national policy, contractual changes and best practice within primary care.
- Support service redesign, digital innovation and new models of care, including enhanced access, multidisciplinary working and population health initiatives.
- Identify risks and opportunities, proposing innovative solutions to improve efficiency, quality and sustainability.
- Patient Services, Quality and Governance
- Lead continuous improvement of patient services, ensuring care is patient-centred, equitable and accessible.
- Act as the Practice lead for Clinical Governance, Quality Improvement and Risk Management.
- Oversee significant event analysis, complaints management and learning from incidents in line with NHS and CQC expectations.
- Coordinate and support clinical and organisational audits, quality improvement projects and compliance with national frameworks.
- Monitor patient experience, access and satisfaction, ensuring timely and effective responses to feedback.
- Regulatory Compliance and CQC
- Act as the Registered Manager for regulated CQC activities.
- Lead preparation for and facilitation of CQC inspections and other external assurance processes.
- Ensure policies, procedures and evidence demonstrate ongoing compliance with the CQCs Key Lines of Enquiry.
- Maintain and regularly review the Business Continuity and Emergency Preparedness Plans.
- Financial Management and Sustainability
- Provide strategic financial leadership, ensuring robust financial planning, budgeting and forecasting.
- Oversee practice accounts, payroll, NHS Pension Scheme compliance and financial reporting.
- Maximise practice income through effective contract management, performance monitoring and optimisation of enhanced services and incentive schemes.
- Ensure timely submission and reconciliation of claims and payments.
- Monitor income and expenditure, providing regular, clear financial reports to the Partners.
- Support decision-making through high-quality financial analysis and risk assessment.
- Workforce and People Management
- Lead on workforce planning, recruitment, retention and succession planning.
- Ensure compliance with employment legislation, NHS terms and conditions and best practice HR standards.
- Oversee staff induction, appraisal, performance management, training and development.
- Promote staff wellbeing, engagement and a positive organisational culture.
- Manage disciplinary, grievance and capability processes in line with policy and legislation.
- Ensure professional registration and mandatory training compliance for all relevant staff groups.
- Premises, Estates and Health & Safety
- Act as the Practice lead for Health & Safety, Fire Safety and Estates management.
- Ensure compliance with statutory requirements, risk assessments and incident reporting.
- Oversee maintenance of premises, equipment and security arrangements.
- Manage contracts with external suppliers and contractors, ensuring value for money and compliance.
- Oversee procurement and stock control of clinical and non-clinical supplies.
- Digital, Information Governance and IT
- Lead on digital transformation and optimisation of clinical and business systems.
- Act as the Practice Information Governance Lead, ensuring compliance with UK GDPR, Data Protection Act and NHS Data Security and Protection Toolkit.
- Ensure robust data quality, cybersecurity awareness and information governance practices.
- Support staff training and effective use of IT systems.
- Oversee telephony and communication systems to ensure reliable, accessible services.
- Communication, Partnerships and Representation
- Develop and maintain effective internal communication structures, including chairing and supporting management and partnership meetings.
- Represent the practice at PCN, ICB and wider system meetings.
- Lead engagement with neighbourhood teams, PCN initiatives and collaborative working.
- Ensure effective communication with patients, stakeholders and partner organisations.
Job responsibilities
The Practice Business Manager will provide strategic, operational and financial leadership to Poplars Medical Centre, ensuring the delivery of safe, effective, high-quality and financially sustainable primary care services. The post-holder will lead on business development, workforce planning, governance, compliance and transformation in line with current NHS England, Integrated Care Board (ICB), Primary Care Network (PCN) and Care Quality Commission (CQC) requirements.
Working closely with the Partners, Practice Operations Manager and PCN colleagues, the role will support continuous improvement, digital transformation and the implementation of national and local NHS priorities, including population health management, access improvement and workforce resilience.
Job Responsibilities
- Strategic Leadership and Transformation
- Lead the development and delivery of the practices strategic and business plans, aligned to NHS England, ICB, PCN and local commissioning priorities.
- Maintain awareness of national policy, contractual changes and best practice within primary care.
- Support service redesign, digital innovation and new models of care, including enhanced access, multidisciplinary working and population health initiatives.
- Identify risks and opportunities, proposing innovative solutions to improve efficiency, quality and sustainability.
- Patient Services, Quality and Governance
- Lead continuous improvement of patient services, ensuring care is patient-centred, equitable and accessible.
- Act as the Practice lead for Clinical Governance, Quality Improvement and Risk Management.
- Oversee significant event analysis, complaints management and learning from incidents in line with NHS and CQC expectations.
- Coordinate and support clinical and organisational audits, quality improvement projects and compliance with national frameworks.
- Monitor patient experience, access and satisfaction, ensuring timely and effective responses to feedback.
- Regulatory Compliance and CQC
- Act as the Registered Manager for regulated CQC activities.
- Lead preparation for and facilitation of CQC inspections and other external assurance processes.
- Ensure policies, procedures and evidence demonstrate ongoing compliance with the CQCs Key Lines of Enquiry.
- Maintain and regularly review the Business Continuity and Emergency Preparedness Plans.
- Financial Management and Sustainability
- Provide strategic financial leadership, ensuring robust financial planning, budgeting and forecasting.
- Oversee practice accounts, payroll, NHS Pension Scheme compliance and financial reporting.
- Maximise practice income through effective contract management, performance monitoring and optimisation of enhanced services and incentive schemes.
- Ensure timely submission and reconciliation of claims and payments.
- Monitor income and expenditure, providing regular, clear financial reports to the Partners.
- Support decision-making through high-quality financial analysis and risk assessment.
- Workforce and People Management
- Lead on workforce planning, recruitment, retention and succession planning.
- Ensure compliance with employment legislation, NHS terms and conditions and best practice HR standards.
- Oversee staff induction, appraisal, performance management, training and development.
- Promote staff wellbeing, engagement and a positive organisational culture.
- Manage disciplinary, grievance and capability processes in line with policy and legislation.
- Ensure professional registration and mandatory training compliance for all relevant staff groups.
- Premises, Estates and Health & Safety
- Act as the Practice lead for Health & Safety, Fire Safety and Estates management.
- Ensure compliance with statutory requirements, risk assessments and incident reporting.
- Oversee maintenance of premises, equipment and security arrangements.
- Manage contracts with external suppliers and contractors, ensuring value for money and compliance.
- Oversee procurement and stock control of clinical and non-clinical supplies.
- Digital, Information Governance and IT
- Lead on digital transformation and optimisation of clinical and business systems.
- Act as the Practice Information Governance Lead, ensuring compliance with UK GDPR, Data Protection Act and NHS Data Security and Protection Toolkit.
- Ensure robust data quality, cybersecurity awareness and information governance practices.
- Support staff training and effective use of IT systems.
- Oversee telephony and communication systems to ensure reliable, accessible services.
- Communication, Partnerships and Representation
- Develop and maintain effective internal communication structures, including chairing and supporting management and partnership meetings.
- Represent the practice at PCN, ICB and wider system meetings.
- Lead engagement with neighbourhood teams, PCN initiatives and collaborative working.
- Ensure effective communication with patients, stakeholders and partner organisations.
Person Specification
Qualifications
Essential
- Qualifications
- Good standard of general education
- Commitment to continuing professional development
- Experience and Knowledge
- Significant experience in senior management, preferably within primary care or the NHS
- Proven experience of managing people, change and complex operations
- Strong financial management and budgeting experience
- Knowledge of NHS primary care contracts, governance and regulatory frameworks
- Skills
- Strategic leadership and decision-making
- Excellent communication and interpersonal skills
- Financial analysis and reporting
- Change management and problem solving
- Strong IT and digital literacy
- Ability to influence, negotiate and manage conflict
- Personal Attributes
- Credible, confident and able to command professional respect
- Strategic, analytical and forward-thinking
- Resilient, calm and adaptable
- Approachable, professional and values-driven
- Willingness to work flexibly to meet service needs
Desirable
- Desirable
- Relevant management qualification (e.g. ILM, MBA, NHS Leadership)
- Direct experience of GP practice management
- Experience of working with PCNs and Integrated Care Board and other stakeholder meetings.
Experience
Essential
- Significant experience in senior management, preferably within primary care or the NHS
- Proven experience of managing people, change and complex operations
- Strong financial management and budgeting experience
- Knowledge of NHS primary care contracts, governance and regulatory frameworks
Desirable
- Relevant management qualification (e.g. ILM, MBA, NHS Leadership)
- Direct experience of GP practice management
- Experience of working with PCNs and Integrated Care Board and other stakeholder meetings.
Essential
ADDITIONAL RESPONSIBILITIES
- Responsibility for engagement on behalf of the practice with neighbourhood schemes and the Primary Care Network.
- Cross-cover of essential management functions in the absence of the Practice Operations Manager.
Person Specification
Essential
- Responsibility for engagement on behalf of the practice with neighbourhood schemes and the Primary Care Network.
- Cross-cover of essential management functions in the absence of the Practice Operations Manager.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Poplars Medical Practice
Address
202 Partington Lane
Swinton
Salford
Greater Manchester
M27 0NA
Employer's website
https://www.thepoplarsmedicalcentre.co.uk/ (Opens in a new tab)
Employer details
Employer name
Poplars Medical Practice
Address
202 Partington Lane
Swinton
Salford
Greater Manchester
M27 0NA
Employer's website
https://www.thepoplarsmedicalcentre.co.uk/ (Opens in a new tab)
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