QHSE Manager
Job Overview:
The QHSE Manager at BAAN Group Holding Company Catering Services is responsible for the strategic development, implementation, and continuous improvement of Quality, Health, Safety, and Environmental (QHSE) systems. This role ensures compliance with local regulations, international standards (ISO 9001, ISO 14001, ISO 22000), and company policies. The QHSE Manager is pivotal in fostering a culture of safety and quality across catering operations, promoting employee health and welfare, food safety, and environmental sustainability. In NEOM’s challenging and remote environment, the QHSE Manager ensures that high standards are maintained despite operational complexities.
Job Competence Matrix:
Education:
- Required: Bachelor’s degree in Occupational Health and Safety, Environmental Science, Food Science, Industrial Hygiene, or a related field.
- Preferred: Master’s degree in Environmental Management or Occupational Health and Safety. Professional certifications such as NEBOSH, IOSH, or Lead Auditor certifications (ISO 9001, ISO 14001, ISO 22000) are highly advantageous.
Work Experience:
- Minimum: 8-10 years of QHSE management experience, with at least 5 years in a senior leadership role within catering, hospitality, or food service industries.
- Preferred: Experience managing QHSE functions in large-scale, high-demand, or remote operations (e.g., industrial projects, oil & gas, construction) to address unique challenges.
- Relevant: Proven track record in establishing and improving QHSE systems in line with international standards and local regulations, including risk assessments and incident management.
Skill Requirements:
- QHSE Systems Implementation: Expertise in developing and maintaining integrated QHSE management systems that meet ISO standards, customized for large-scale catering operations.
- Risk Assessment and Mitigation: Proficient in conducting comprehensive risk assessments and developing effective mitigation strategies.
- Audit Management: Experience in planning and executing internal and external audits for QHSE compliance, addressing non-conformances promptly.
- Training and Capacity Building: Ability to develop and deliver training programs for all staff levels, ensuring compliance with safety and hygiene protocols.
- Data Analysis and Reporting: Strong analytical skills to monitor KPIs related to health, safety, and quality, using data to drive decision-making.
Personality Traits:
- Detail-Oriented and Analytical: A meticulous approach to addressing QHSE compliance and risks effectively.
- Leadership and Influence: Strong leadership skills to foster a culture of safety and quality, influencing staff at all levels.
- Proactive Problem Solver: Anticipates issues and implements preventative measures to mitigate risks.
- Resilient and Adaptable: Ability to navigate the challenges of managing QHSE in a dynamic remote environment.
Technological Proficiency:
- QHSE Management Systems: Expertise in QHSE software (e.g., Intelex, SAP EHS) for compliance tracking and incident management.
- Data Analysis Tools: Proficient in Excel and other data analysis tools for monitoring KPIs and generating reports.
- Audit and Inspection Tools: Familiarity with digital tools for real-time tracking and reporting of non-conformances and incidents.
Language Proficiency:
- Required: Fluent in English (written and spoken) for effective communication with a multinational workforce.
- Preferred: Proficiency in Arabic to engage with local authorities and stakeholders.
Job Roles and Responsibilities:
QHSE System Development and Implementation:
Develop and manage the QHSE management system in alignment with ISO standards, ensuring effective implementation across catering operations tailored to NEOM’s unique requirements.
Risk Assessment and Mitigation:
Lead comprehensive risk assessments to identify hazards related to food safety and health, developing and executing effective mitigation plans.
Audits and Inspections:
Plan and conduct internal audits to verify compliance with QHSE standards, prepare for external audits, and ensure timely implementation of corrective actions.
Incident Investigation and Reporting:
Lead investigations into incidents and accidents, identify root causes, and implement corrective actions while ensuring compliance with reporting requirements.
Staff Training and Awareness:
Develop and deliver targeted QHSE training programs, ensuring all employees understand their roles in maintaining safety, quality, and environmental standards.
Environmental Sustainability Initiatives:
Minimize the environmental impact of operations by promoting waste reduction, energy efficiency, and sustainable sourcing, ensuring compliance with regulations.
Food Safety and Hygiene Compliance:
Oversee food safety practices, ensuring adherence to ISO 22000 and HACCP standards, with regular inspections of kitchen and storage areas.
Reporting and Performance Monitoring:
Monitor QHSE performance metrics, providing detailed reports to senior management that highlight trends, risks, and areas for improvement.
Continuous Improvement:
Identify opportunities for improving QHSE processes to remain compliant with evolving regulations and promote a culture of continuous improvement.
Job Position Authorities:
QHSE Policy Implementation:
Full authority to enforce QHSE policies and procedures across the NEOM catering operation.
Risk Mitigation:
Authority to halt operations or enforce corrective actions in response to serious safety, quality, or environmental risks.
Audit Oversight:
Authority to plan and execute audits and manage findings to ensure timely corrective actions.
Staff Training and Development:
Authority to develop and deliver QHSE training programs for all staff levels.
Job Position Performance Metrics:
QHSE Compliance:
Measured by the ability to pass audits with minimal non-conformances, ensuring adherence to ISO standards and regulations.
Incident and Accident Rates:
Success in reducing incidents, measured by total recordable incident rates (TRIR) and lost time injury frequency rates (LTIFR).
Audit Performance:
Measured by successful outcomes of internal and external audits and timely resolution of findings.
Training Effectiveness:
Measured by the number of employees trained and improvements in safety and quality performance.
Environmental Performance:
Success in reducing the environmental footprint through waste reduction and compliance with sustainability initiatives.
